AR

Customer service in online stores

Identifying the customer’s experience and interacting with him during the purchasing process and after completing the purchasing process and increasing the conversion rate for visitors and converting them into customers

9 Videos
Course Trainer

أكاديمية زد

Overview

What you will learn:

  1. Examples and types of customer service and experience
  2. Conditions for responding to customer questions
  3. The most important differences between e-commerce and regular customer service
  4. Qualities that must be present in a support employee
  5. Customer experience during the time of purchase and after completing the purchase

About Zed:

Z is a Saudi holding company, established in 2017 AD, aiming to enable the retail sector to enter the world of electronic retail in an easy and professional manner.

Interviewer:

  1. Introduction

  2. Types of customer service

  3. Customer Service Team Tools Online Store

  4. Practical application

  5. Characteristics of a customer service employee

  6. How do we serve the largest number at the lowest cost

  7. The difference between customer service in online stores and in traditional stores

  8. Conclusion: Customer service in the online store

Features of watching it in Zed Academy:

  1. Can be viewed anywhere and anytime.
  2. Valid to watch for life.
  3. Easy to view from your phone.

- You can subscribe to all different payment methods: “Apple Pay - Visa - Mada - MasterCard - Bank Transfer”

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Course Content
the introduction
introduction Watch More
section One
Types of customer service
Online store customer service team tools
practical application
Characteristics of a customer service employee
Second section
How do we serve the largest number at the lowest cost?
The difference between customer service in online stores and in traditional stores
Conclusion Customer service in the online store
a test
Presence
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